Privacy Policy

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Company Privacy Policy

Terms and conditions of the privacy policy below shall be an integral part of conditions for using the website including its title and terms. This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site. The Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our website and services.

Privacy & confidentiality are of utmost importance to KWS Middle East
The following privacy policy explains what information may or may not be collected via the KWS Middle East’s website and how it may be used by KWS Middle East, respecting the privacy and confidentiality of all website visitors, clients, prospective clients, partners and affiliates.

KWS Middle East shall not collect personal information about you when accessing the website unless you choose specifically and willingly to provide such information to us. If you do that, we shall use such details only to process your application for obtaining information or service registration and website forms may require users to give us contact information, such as name, phone and email address. Information from the registration and setup forms is used to incorporate a company or any other legal entity as requested and provide technical support. The customer’s contact information is also used to get in touch with the customer when necessary. By using this website, you approve and accept these terms and conditions for privacy. If you disagree with these terms and conditions, or any part of these terms and conditions, you must not use our website.

We collect two kinds of information from you:
Information that you voluntarily provide, through contact/inquiry/career forms or emails
Information that is derived through automated tracking mechanisms like Google analytics. The information you provide is used to customize the content you see, to fulfill your requests for certain services and information, and to get in touch with you. Any information collected in this manner is never shared with anyone. We do not sell or reveal your information to anyone. We may, at times, collect anonymous tracking information to gauge usage patterns and popularity of certain areas of the site. All of our newsletters are opt-in, meaning that they are sent only to those who have requested for them. If you wish to unsubscribe, you can follow the instructions, included at the bottom of each issue. Some newsletter issues include advertising, and they are clearly identified as such.

This website and those in charge of the same shall follow comprehensive and strict information security policy. Moreover, the authorized staff may only access the personal identity information. We use reasonable precautions to keep confidential and personal information disclosed to us secure and do not disclose this information to other individuals or organizations unless required by law. In the case of abuse or breach of security, we are not responsible for any breach of security or for any actions of any third parties which receive the information illegally.

By submitting consultation and contact forms, you certify that the information you provide is true and correct. Please refer to our Privacy Statement that governs submitted & distributed information.

Applicable laws of the United Arab Emirates only shall be implemented in connection with any disputes arising from using this website. In addition, the courts of the United Arab Emirates shall be the exclusive jurisdiction to consider and settle such disputes.

Customer email lists: collection, usage and preference options
By supplying KWS Middle East with your email address (while completing an enquiry on our website, booking a service through our sales office, requesting a quote or other information, or during an KWS Middle East hosted event, etc.), we will use that email address for KWS Middle East marketing solicitations and electronic newsletter deployments. You can opt-out of these electronic communications at any time by following the instructions in our emails. In addition to the emails just described, all clients, receive updates and other useful information pertaining to business setup in UAE. If you are a KWS Middle East client and would like to opt-out of receiving these KWS Middle East emails, you may email, or call us at 00971-(04) 871 4313.

Online Advertising
KWS Middle East uses third party vendors to display relevant ads on sites throughout the internet. Many times these third party vendors use cookies to serve ads based on your interaction with KWS Middle East web properties. Users may opt out of some, many, or all Online Behavioral Advertising targeting by emailing

Customer mailing lists/postal addresses
If you supply us with your postal address online you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at the number provided above, e-mailing us at the above address, or writing to us at the above address. Please provide us with your exact name and address.

Customer Telephone Numbers
Persons who supply us with their telephone numbers online may receive telephone contact from us with information regarding orders they have placed online or information regarding new products and services or upcoming events. If you do not wish to receive such telephone calls, please let us know by sending an e-mail to the above address, calling the above telephone number, or writing to us at the above address. Please provide us with your correct phone number. We will be sure your name is removed from the list. We do not share telephone numbers with anyone outside of the organization.

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

Upon request we provide site visitors with access to contact information (e.g., name, address, phone number) that we maintain about them. Consumers can access this information by e-mailing us at the above address, writing to us at the above address or accessing your profile.

Upon request we offer visitors the ability to have inaccuracies corrected in contact information. Consumers can have this information corrected by sending us e-mail at the above address, calling us at the above telephone number, writing to us at the above address or changing your online profile.

Online payments
All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

KWS Middle East will not pass any debit/credit card details to third parties.

KWS Middle East takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, KWSME cannot guarantee the security of any information that is disclosed online.

KWS Middle East is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.

The website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.

Links to other websites
You may be able to access other websites through our site. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

Live Chat Support:
We’re committed to protecting your and your customers’ personal information and to being transparent about the information we’re collecting and what we do with it.
We’ve updated our Privacy Policy to give you more clear and detailed information with respect to privacy and personal information.

* You can read the full text of our Privacy Policy here.
* For updated terms & conditions of our Live Chat service, please click here.
* For updated terms & conditions of our Live Chat Software service, please click here.

The updated Privacy Policy automatically comes into effect for all clients on May 25, 2018. If in case you have more questions, you can email us at

Contact us
If you have any question about this privacy policy, please contact us.